Refund policy

Return & Refund Policy

At Karyliz Urns, we carefully prepare and package every order to ensure it arrives in the expected condition. Because many of our cremation urns and memorial products are personalized or made to order, we accept returns only under specific circumstances.

Please review our return and refund policy before placing your order.

1. Return Eligibility

We accept return or refund requests in the following situations:

Damaged Products: Your item arrives damaged during shipping.
Defective Products: Your item has a manufacturing defect or quality issue.
Incorrect Personalization: An engraving, name, date, or other customization is incorrect due to an error made by our team.
Incorrect Items: You receive a product that does not match your confirmed order.

If you experience any of these issues, please contact us at info@karylizurns.com with your order information and supporting photographs.

Our support team will review your request and explain the available resolution.

2. Non-Returnable Items

Due to the personalized nature of our products, we generally do not accept returns or refunds for:

Change of mind or personal preference after purchase.
Incorrect names, dates, messages, or other customization details supplied by the customer.
Products that have been used, filled with ashes, modified, or altered after delivery, except where applicable law provides otherwise.
Products damaged through improper handling or misuse after delivery.
Products that match the confirmed order and have no defects or manufacturing errors.

These restrictions do not affect any rights customers may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Orders

We recommend inspecting your order as soon as it arrives.

If you receive a damaged, defective, or incorrectly customized item, please contact us within 24 hours of delivery whenever possible so we can investigate and assist promptly.

To submit a claim, please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the damage, defect, or incorrect customization.
Photographs of the shipping packaging, if relevant and available.

Please retain the original packaging where possible until the issue has been reviewed.

Reporting an issue after 24 hours does not automatically invalidate your statutory consumer rights. Claims will be considered according to the circumstances and applicable law.

4. Return Authorization & Instructions

Please do not send any products back without first contacting our customer support team.

If your return is approved:

Our team will provide the return instructions and address.
Pack the product securely to help prevent additional damage during transit.
Use a trackable shipping service if requested.
Share the return tracking information with our support team, if applicable.

For returns approved due to damage, manufacturing defects, incorrect personalization caused by our team, or an incorrect item, Karyliz Urns will cover reasonable authorized return shipping costs where a physical return is required.

No restocking fee applies to approved returns.

5. Replacements & Refunds

Once we review your claim, we will explain the appropriate resolution.

Depending on the issue and applicable consumer rights, this may include:

A replacement of the affected product.
Correction or replacement of an incorrectly personalized item.
A full or applicable partial refund.

Some claims may be resolved using photographs or other supporting information without requiring the original product to be returned.

If a return is required, we will provide instructions before arranging the refund or replacement.

6. Refund Processing

Once your refund is approved, we will notify you by email.

Approved refunds will be issued to the original payment method, unless another method is agreed upon or required by law.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your approved refund has not appeared within the timeframe communicated in your refund confirmation, please contact our support team.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at info@karylizurns.com.

Cancellation or modification requests are subject to the order's production and fulfillment status. Personalized orders may not be eligible for change-of-mind cancellation once customization or production has begun.

If your order has already shipped, the return conditions outlined above will apply, subject to your applicable consumer rights.

8. Contact Information

For return requests, refunds, replacements, or order assistance, please contact:

Karyliz Urns

Email: info@karylizurns.com

Alternative Email: urnsforashes2024@gmail.com

Phone: +91-7011394814

When contacting us, please include your order number so our team can assist you efficiently.

9. Business & Return Address

Subyarth Craft Pvt Ltd

C 266, Upper Ground Floor
Sector 122
Noida, Uttar Pradesh 201301
India